Safety Bulletin - Close Calls

Close Call Reporting

Reporting of Close Calls/Good Calls is a key safety step in the prevention of incidents and accidents.

All of us have a part to play in ensuring ourselves and others get home safe every day without injury and we encourage that you identify and raise close and good calls.

Network Rail defines a Close Call as anything that has the potential to cause harm or damage. This includes the potential to:

  • Harm a person including minor, major injuries, and fatalities.
  • Harm the environment and/or protected species.
  • Damage railway infrastructure, plant, vehicles, tools and equipment.
  • The difference between a close call and an incident:

  • A Close Call is something that could happen
  • An incident has already taken place
  • For example, if a trip hazard is spotted it can be reported as a Close Call because someone could trip over it. If someone actually trips because of the hazard, it is then classed as an incident.

    Reporting Close Calls means we can remove immediate risks and understand strategically where we need to make improvements by identifying areas of high risk and taking steps to prevent a more serious incident from occurring.

    What to do if you see a Close Call

    Safety is everyone’s responsibility, if you see something that could cause harm or damage follow these three steps:

  • Recognise – Could it cause harm or damage?
  • Respond – What can you do?
  • Fix the situation, if you can do so safely – then report it
  • Always challenge unsafe behaviour – then report it

    Inform others around you so they are aware of any risk.

    Report – Always report Close Calls

    Reporting a Close Call

    Reporting Close Calls means that we can remove immediate risks and understand strategically where we need to make improvements by identifying areas of high risk and taking steps to prevent more serious incidents from occurring.

    You can use the ECS App available here – Get The ECS APP to submit a close call, or alternatively click this link to submit a Close Call

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