Close Call / Good Call
Close Calls / Good Calls

Important MEMO From Shane Williams (Managing Director)


Reporting of Close Calls/Good Calls

Reporting of Close Calls/Good Calls is a key safety step in the prevention of incidents and accidents.

All of us have a part to play in ensuring ourselves and others get home safe every day without injury and we encourage that you identify and raise close and good calls.

ECS have decided that this year we would like to identify 3 to 5 charities of your choice and for every Close Call/Good Call we will donate £1 to chosen charity.

Everyone has a charity that personally means something to them and as with any charity every little helps.

We can not obviously give to all charities so therefore I would like to ask you all to nominate two charities of choice, we then will identify the top 3-5 charities and allow these to be selected on the close call app.

Each month we will update the app showing running totals.

Where the same Close call has been raised by multiple people same shift we will use the first person who raised the call as a chosen charity.

Also at the end of the month we will look to give close call/good call of the month and the chosen winner will receive £50 Voucher.

For a reminder A Close Call is defined as anything that has the potential to cause harm or damage.

This includes the potential to:

  • Harm a person including minor, major injuries, and fatalities

  • Harm the environment and/or protected species

  • Damage railway infrastructure, plant, vehicles, tools, equipment, systems and information

  • A Close Call is something that could happen, whereas an incident has already taken place.

    For example, if a trip hazard is spotted it can be reported as a Close Call because someone could trip over it.

    If someone actually trips because of the hazard, it is then classed as an incident.

    What to do if you see a Close Call

    Safety is everyone’s responsibility, if you see something that could cause harm or damage follow these three steps:

  • RECOGNISE – Could it cause harm or damage?

  • RESPOND – What can you do? – Fix the situation, if you can do so safely

  • REPORT it

  • Always challenge unsafe behaviour – then report it

    Inform others around you so they are aware of any risk.

    Report – Always report Close Calls

    Reporting Close Calls means we can remove immediate risk, and understand strategically where we need to make improvements by identifying areas of high risk and taking steps to prevent a more serious incident from occurring.

    Keep Safe

    Shane Signature