Customer Feedback
PF041.3 CUSTOMER SATISFACTION SURVEY

    Electrification Construction Services are an industry leading company in Rail & Civil engineering, Providing specific solutions.

    With extensive knowledge and an immense passion for wanting to make a difference, with the vision to become supplier of choice “Setting The Standard” for providing specialist resource of the highest quality throughout the UK.

    Our Mission:

  • To Perform: for our clients the highest level of quality services at fair and market competitive prices.
  • To Ensure: the longevity of our company through repeat and referral business achieved by client satisfaction in all areas including timeliness, attention to detail and service minded attitudes.
  • To Maintain: the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, subcontractors, professional associates and clients.

We would appreciate your comments on our work as shown below, Please add any other information you feel would be of benefit to improvement of our service.

Did we respond promptly & correctly to your initial Work Instruction?
0 - Not at all
10 - Strongly Agree
Was our quotation in sufficient detail to meet all your requirements?
0 - Not at all
10 - Strongly Agree
Did our staff respond promptly to any queries raised at all stages?
0 - Not at all
10 - Strongly Agree
How well did our staff/plant/work meet your Health, Safety and Environmental expectations?
0 - Not at all
10 - Strongly Agree
How would you rate our valuation and invoicing processes?
0 - Not at all
10 - Strongly Agree

How did our workforce perform in the following areas:

Adherence to Contract Requirements?
0 - Not at all
10 - Strongly Agree
Adherence to the planning & work programming?
0 - Not at all
10 - Strongly Agree
Skills to requirement?
0 - Not at all
10 - Strongly Agree
Effort?
0 - Not at all
10 - Strongly Agree
Helpfulness & Politeness?
0 - Not at all
10 - Strongly Agree
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